I just have a few points to make regarding our recent cruise handled by Karyn.
Of all the agents I have dealt with in my experience she is among the best I have come across-where were you all this time-lol?
From the every beginning I felt that she was very responsive to all our queries even though it took a few hours at times-which is understandable.
She accommodated to the payment changes that I requested which could be complicated and time consuming.

The following actions she took are really out standing.
(Unlike some agents once the payment is done they forget about you and don't want to hear nor see you again-ha!ha!)
The way she kept in touch with us after the initial payment and reminded us to take care of the final payment as well.
When it was time to do the check-in she reminded us.
The final icing on the cake is the UPS package you took the trouble to assemble and send to each and everyone-really neat!

We will definitely refer you to our friends and contacts for their travel needs.
We will come back to you for your help in our future travels-hope you will be able to accommodate us then.

Finally thank you once again for ALL your help.

My name is Charmaine. I am a new client to Cruise Holidays .

I’m writing to recommend the excellent job provided by Thao Karyn Mui with the booking of our upcoming cruise.

Her hard work and dedication to her clients is truly outstanding. She always answers promptly to emails, texts and phone calls and clarifies any questions that I or the group may have. She always update us with any new information that arises and also give suggestions. It has been a wonderful seamless booking experience for me and my family.

Today I received a parcel from UPS and was absolutely surprised with the contents in the package. She took time and effort into preparing and customizing the package.

I have been on many cruises and have NEVER got this kind of services from my travel agents.

Karyn’s expertise, knowledge and great customer relations is an invaluable asset to your company and will definitely bring more businesses going forward.

I just returned from a 7 day cruise to the Caribbean onboard the Celebrity Ascent, an event that Sylvia Uy had arranged for us. My wife and her two sisters and I had a wonderful trip, certainly a big part of that feeling came from the experience on the Ascent itself. However, as a first timer, I appreciated very much getting guidance from someone with knowledge of the industry. Sylvia arranged airfare, hotel and the cruise while answering countless questions from us. My main concern had been how well my wheelchair bound wife Tina and I could overcome potential obstacles on the trip, but Sylvia had everything in place to give us a stress free time.
We look forward to another trip in the future and will recommend your company to others we know who are planning a vacation. Thanks again.

We’ve used Ann-Marie at Cruise Holidays several times as our booking agent for cruises. She’s extremely helpful, a great communicator and knows the cruise industry well.